Terms and Conditions

These Terms and Conditions and Complaints Policy govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the Seller and the Buyer, the subject of which is the purchase and sale of goods through the e-commerce website operated at www.manetti.sk.

Introduction

Seller:
DANBIK SK s.r.o.,
Registered office: Kadnárova 51, 831 51 Bratislava, Slovakia
Company ID (IČO): 52299392
Registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 137137/B
Tax ID (DIČ): 2121016942
VAT ID: SK2121016942
Phone: +421244646262
Email: info@manetti.sk

Supervisory Authority:
Inspectorate of the Slovak Trade Inspection (SOI) for the Bratislava Region
Bajkalská 21/A, 820 07 Bratislava
Supervision Department phone: +421258272172
http://www.soi.sk
http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

Buyer:
The Buyer is a natural person who contacts the Seller through the internet interface of the Seller’s e-shop for the purpose of concluding a purchase contract, i.e. purchasing goods offered by the Seller. These General Terms and Conditions do not apply where the ordering party is a legal entity or a person acting within the scope of their business activity or independent professional activity.

General Provisions

These Terms and Conditions and Complaints Policy valid on the date of conclusion of the purchase contract form an integral part of the purchase contract.

If the Seller and the Buyer conclude a written purchase contract agreeing on conditions different from these Terms and Conditions and Complaints Policy, the provisions of the purchase contract shall prevail. Such agreed conditions must not conflict with other legal regulations (e.g., shortening of the return period, warranty period, etc.).

For the purposes of these Terms and Conditions, a supplementary contract means a contract under which the Buyer acquires goods or is provided a service related to the subject of the purchase contract, if the goods are delivered or the service provided by the Seller or a third party based on their agreement.

The displayed purchase price includes VAT in accordance with Slovak legislation and does not include shipping costs or optional services. All promotions are valid for the specified period or while stocks last, unless stated otherwise for a specific product.

The Seller reserves the right to change the price of goods at any time. Price changes do not affect purchase contracts concluded before the price change, even if the goods have not yet been delivered.

If the Seller fails to comply with obligations under applicable Slovak or EU legislation or these Terms and Conditions, the Buyer may assert their rights through a competent court.

These General Terms and Conditions remain valid until new Terms and Conditions are issued.

Method of Concluding the Purchase Contract

The Buyer submits a proposal to conclude a purchase contract by completing and sending the form on www.akemi.sk (hereinafter “Order”).

After sending the Order, the Buyer receives an automatic email confirming receipt of the Order (“Order Receipt Confirmation”). This confirmation does not constitute acceptance of the proposal.

The Seller subsequently sends the Buyer an “Order Acceptance” email containing:

name and specification of goods
price
expected delivery time
delivery address
transport costs
Seller’s identification details
any other necessary information

The purchase contract is concluded upon delivery of the Order Acceptance to the Buyer in electronic form.

The Seller clearly informed the Buyer, before placing the Order, about pre-contractual information including complaints, payment, transport, withdrawal rights, warranty, ADR, storage of contract, contract language (Slovak), and all other statutory information as specified in the original Slovak text (including references to §§ 622 and 623 of the Civil Code and Act No. 102/2014 Coll.).

If the Seller fails to inform about additional costs or return costs, the Buyer is not obliged to pay them.

Rights and Obligations of the Seller

The Seller is obliged to:

Deliver goods in agreed quantity, quality, and time
Ensure compliance with Slovak legal regulations
Provide contract confirmation on a durable medium (e.g., email)
Deliver all required documents (manuals in Slovak, invoice, delivery note)

The Seller has the right to proper and timely payment.

If goods are unavailable, the Seller must offer substitute performance or allow withdrawal. Refunds must be made within 14 days.

Rights and Obligations of the Buyer

The Buyer acknowledges that submitting the Order includes an obligation to pay.

The Buyer is obliged to:

Take delivery of goods
Pay the purchase price including shipping
Confirm receipt

The Buyer has the right to delivery in agreed quantity, quality, time, and place.

Delivery Conditions

Availability is stated for each product.

Unless agreed otherwise, goods must be delivered within 30 days.

Goods displayed are illustrative; weight/dimensions may vary ±1%.

The Buyer must inspect goods upon receipt. In case of visible defects, a record must be made.

If redelivery is required due to Buyer’s absence, Seller may claim compensation for actual costs.

Purchase Price

The purchase price is stated in the Order Acceptance.

If a higher price appears in confirmation than in the original offer, Seller must send a new proposal requiring explicit confirmation.

Payment methods:

Cash at store in Bratislava
Cash on delivery (+1 EUR COD fee)

Invoice will be delivered electronically or in shipment and available in user account.

Transfer of Ownership and Risk

Ownership transfers upon full payment.

Risk transfers upon receipt or when Buyer fails to take delivery.

Complaints Policy

Removable defect → repair or replacement
Non-removable defect → replacement, withdrawal, or price reduction

Complaints must be submitted via Notice of Complaint and returning goods.

Complaint proceedings begin upon receipt of both notice and goods.

Seller must determine complaint handling immediately (complex cases within 3 days; final resolution within 30 days).

If complaint filed within first 12 months → rejection requires expert assessment at Seller’s expense.

Warranty period: 12 months unless otherwise specified.

Detailed exclusions and responsibilities remain exactly as defined in the Slovak original (mechanical damage, improper use, force majeure, unauthorized intervention, etc.).

ADR: Buyer may contact SOI or other ADR entity under Act 391/2015 Coll.
ODR platform: http://ec.europa.eu/consumers/odr/

Personal Data

Personal data are processed in accordance with the Privacy Policy.

Withdrawal from the Purchase Contract

Seller may withdraw in case of stock unavailability, force majeure, or impossibility of performance. Refund within 14 days.

Buyer may withdraw within 14 days under Act 102/2014 Coll.

The withdrawal period begins upon receipt of goods.

Buyer must return goods within 14 days.

Goods must be complete, unused, in original packaging.

Buyer bears return costs unless Seller failed to inform.

Refund processed within 14 days, same payment method.

Withdrawal does not apply to: