Payment and Shipping

Payment Methods

Cash on Delivery

Payment is made upon receipt of the goods from the courier. The cash on delivery fee is €1. Couriers usually offer the option to pay in cash or by card.

Shipping

Ordered goods are delivered within the Slovak Republic via the GLS courier company. The courier will inform you in advance about the delivery of your parcel. Deliveries are made between 8:00 AM and 5:00 PM on working days, excluding public holidays and days of rest. A shipping fee of €5.67 will be added to the total price of the order for parcel delivery.

Shipping Conditions

• Cash on delivery payments are made in cash or by card to the courier, who will issue a payment receipt on the day of delivery upon request.

• If you are not available, the courier company will contact you to arrange a new delivery date.

Procedure Upon Receipt of the Shipment

When receiving the shipment, please check whether the packaging is damaged. If the packaging shows signs of damage (e.g. torn, opened, etc.), do not accept the goods, or accept them with reservation. If you receive damaged or incomplete goods, you are obliged to notify us immediately by phone at +421 2 44646262 or by email at info@manetti.sk.

If the packaging is intact, accept the goods. Please note that according to the carrier’s conditions, you are not allowed to unpack and inspect the goods before payment and acceptance. If you discover damage to the product after unpacking, contact us immediately. Claims for defects discovered later on such damaged goods may only be accepted if you can prove that the claimed defects were present at the time of receipt from the carrier. When unpacking, take care not to damage the packaging or internal filling materials. For your own interest, do not discard the packaging and keep it for a certain period of time.

Delivery of the Shipment

Delivery is considered completed when the shipment is delivered to the delivery address of the customer (recipient). Delivery may be interrupted if the recipient cannot be reached even after a third attempt, or if the shipment is refused. In such cases, the carrier will inform the sender. Unless otherwise agreed (for example, delivery to an alternative address upon agreement with the customer), the shipment will be returned to the sender without unnecessary delay.